Trouble moving to Sprint - being denied with a ex-ringplus, ex-Ting, ex-Boost phone
I have several Moto E phones. I bought them in Boost Mobile packaging. and first activated them on ringplus. When ringplus closed, I used the phones on Ting. I now want to use them on my Sprint account.
When he first tried to activate the phones, the salesperson reported that they were not eligible to be activated, as they were shown as prepaid phones. He said this was not a problem, he just needed to submit a help request and have the phones changed from prepaid to postpaid.
He got back a response to the ticket that I don't remember exactly, but he re-submitted the request. The request came back with a reply "Boost branded, and in SPCS, so can't be activated".
The salesperson says he has never had a problem using a prepaid phone for postpaid service (after putting in a ticket to have it converted.)
Ting has verified that the phones are in the postpaid database. They also note they are a postpaid service themselves.
Does this help me?
In particular, I like the part that reads:
Devices: Can I bring my own compatiblee phone? Sprint will activate devices that have been certified to operate on Sprint networks.