PagePlus generally had a decent, but not great help desk until Tracphone took it over. The service really got very good. Some months ago they moved their service to India and now things are horrible. I have auto renewal on three phone. Almost every month at least one phone fails to renew. While their hours have expanded the service has been horrid.They changed the way auto-renewal works without notice so the way it was renewing suddenly didn't work and I had to redo the process. When I noticed that a payment wasn't processed and called to complain in April the Indian on the phone tells me a fairy tale that since February has 28 days my payment which is set for by date changed to a later date, but my month ends on the earlier date! Use PagePlus if you enjoy headaches!