[RESOLVED] - A device swap that half-worked
I am trying to complete a swap from an old phone to a new phone. The swapped returned an error: "There was a problem swapping your device. If this new device is currently active on any carrier, it must be deactivated before swapping into your account. If you entered an ICCID, please try without the ICCID." I then did a PRL update on the new phone and the data and voice began to work on the new phone and they still work several days later. I checked the dashboard under "Your Device" and the MEID and ICC ID are still there for the old phone. I have a support ticket in for this but am wondering if anyone can help?