Hi I'm rp_mod_gossipblaster. I have details on all the latest news, gossip, and fashion. I love kickboxing, checking out trendy restaurants and venues, and being the life of the party. I love working at RingPlus because we are a young company on a mission to break the old stuffy norm in telecom. RingPlus gives me the platform I need to share deals and discuss trending topics.

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  • sour-black-pinstriped-crane-106879
    Hi Tweaver,

    I'm hoping that you can help to forward my simple issue for resolution. I have an outstanding ticket that is over 3 weeks that hasn't been worked by anything in Support (ticket 60278)

    On early December, I was charged $2.99 to do a phone number swap. Per RingPlus FAQ, I was supposed to be assigned the area code (717) that matches my billing credit card zip code of 17067.

    However the new number assigned was NOT the (717) area code of my zip code of Myerstown PA 17067. It looks like I was assigned a number with (864) area code based on a zip code of SC 29614.

    I am looking for either support to assign a new number that is of zip code PA 17067. 

    If that is not possible, I was looking to get billing to issue  a credit of the $2.99 back to my account. That way, I can initiate a port in of a (717) area code number.

    Either way, RingPlus stills makes either $2.99 that I had already paid or even more with the current $10 of port in fee that I will pay to port in a correct area code number. Thanks for helping to escalate.

    December 2016
  • windy-chiffon-wavy-bat-363472

    My name : Minh Lam   

    phone : 703-582-6512.  I Have change plane : Mad Jolly

    You take my money ...why you blocked my phone ?

    Can you reopen my phone . Thanks

    December 2016
  • czhang44
    Hi, Tweaver,

    Can you please ping somebody to take look of ticket 58650? It has been sitting there for 2 days, and it is really a simple request but until that is taken care of, I don't have a working phone to use. Please help!

    Thanks,
    Lu

    November 2016
  • MaxXue
    Hi Teaver- I need help with getting a port messup issue resolved. My ticket number is #56293 

    It has been 3 weeks now that my ported number has been stuck in RingPlus/ Sprint backend systems. 

    RP technical support replied to my ticket 2 weeks ago confirming this and promised a resolution but nothing has happened yet.

    Worse still, since RP technical support reached out, I can no longer make any incoming or outgoing calls.

    Appreciate your help to escalate to RP techincal support again.
    November 2016
  • MaxXue
    Hi Teaver- I need help with getting a port messup issue resolved. My ticket number is #56293 

    I tried to transfer my original AT&T number to this account since Monday (Nov.14). The information in my account indicated waiting for acceptance of my request from my previous carrier. In the meantime, I could not use either my previous AT&T phone number nor my ringplus number. I called AT&T to ask why it took them so long. What they told me was it was already successfully ported out and I should call my new carrier. So I went to ringplus on line help page, which gave instruction to activate a line. I followed the instruction and found that I had a new number (not 413-801-3495), and I was charged for it.

    I'm looking for the following 2 resolutions from RingPlus:

    1) Refund of one of the two double-charged port in charges

    2) The number which I requested a ported out number from AT&T- (413) 801-3495 to replace the phantom (413) 687-0918 that RingPlus assigned to me

    Thanks!
    November 2016
  • xeno-a

    Hi,tweaver 

    Can you check my classifieds because I think I still missing one check, I sold two phones in July.


    Thanks,

    September 2016
  • John_Mpls
     got signed up on the BLT UPGRADE as of right now I have 4.64GB of data in 5 month I will have 6GB of data and tethering cost $1.99 per month for one device if you want to tether more than one device you click the ADD ON again for $1.99 for the second tethering device. pretty cheap tethering for a $1.99 so I wanted to dedicate phone for tethering since I can't use a HOTSPOT on this plan so I looked around for a smart phone that could do this that would have a SIM card in it that was reasonably priced I found one on AMAZON brand-new in-the-box so there's no ESN worries or SIM card problems and its a sprint phone for a $100 I bought the phone and activate it on the BLT plan and it works perfectly for tethering. 
     and if you want to use the phone for a regular cell phone you can use it for that to. here's the link below
    https://www.amazon.com/gp/product/B00NKR9YBG/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
    August 2016
  • rcentros-
    Hi -- I've posted on the Executive Forum also, but is it possible to look into ticket #39868? My nephew is trying to port a number in from Cricket. During the first attempt I think he forgot to include his Cricket pin number and now all further attempts have resulted in a RingPlus "cancellation."  Cricket says everything is okay on their side. Thanks.
    June 2016
  • kingno1
    Hi, Can you please take a look at this Loaner phone issue. Ticket has been open for a week with no response.

    Ticket no: 34114
    Order No. AB- 4539
    May 2016
  • segacorpceo
    33876, JTU3LyWp3d2s
    May 2016
  • sour-black-pinstriped-crane-106879
    What is the point of this $15 port in promo when RP+ charges $6.99 for the port in? Also, the Port In dashboard is not working due to the dashboard cannot calculate the port in fee and taxes at all.
    May 2016
  • ℃
    sorry for reply late ~yes please do so.
    April 2016
  • liv4snow
    Add ticket # 30401 and 30749 to your list. I am happy to help with the test if it could mean finding a resolution.
    April 2016
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    February 2016
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    February 2016
  • tweaver earned a promotion to Novice.
    You are in the minor leagues. I suggest you work on your content to progress.
    February 2016
  • tweaver earned a promotion to Novice.
    You are in the minor leagues. I suggest you work on your content to progress.
    February 2016
  • tweaver joined.
    Welcome Aboard!
    February 2016