RIP, RingPlus. Loved all the money we saved and truly miss our free-spirited community.
@lexusl21 I ported out from Ting, too (but I went over to Twigby), and it took several days for my Ting dashboard to show my line as inactive. I called Ting customer service and they were very nice. After talking with them, I decided to not hit the "cancel this account" tab and just let things settle. The customer service rep explained that it would take a few days for the account information to update. Sure enough, few days later I got an e-mail stating that my next bill was ready to view (my last one for the partial month that I ported out). Now, when I log in, my phone shows as inactive, my phone number is not on the "Account Details" (except as my primary contact number), and there are no current usage / device / account charges. I never completely cancelled everything, but I may do so sometime later.
So... as long as your number has ported over successfully to Google Voice and everything is working fine, I would suggest that you just wait a few days or a week or so, and if you are still concerned about any of your information being out there on the Ting website, you could always call their customer service people and request a complete cancellation -- or just hit that "Cancel this account" tab and do it yourself (I think). Either way, good luck!
Soteria1:I haven't seen the film, but based on the brief description on Fandango, did you mean whitewashing or brainwashing? (See, I'm still here on the forums, too. )
It's a movie.
groovy-forest-green-plaid-president-294169:I wanted to change to a cheaper plan right before my next billing cycle so I wouldn't have to pay as much though the bill came earlier than expected and the card I used didn't have enough money for the more expensive plan.So it sounds like it was indeed unfortunate timing, mostly due to your not being familiar with Twigby's billing procedures (which, of course, you couldn't have been since you were new with them). Sorry you got caught in that "Catch 22", but thank you for sharing your experience so that others might avoid the same outcome.
Did your card fail to charge automatically when your billing cycle ended? Or was there some other issue with the card, not related to the timing of the charge? If it's the former, that would seem pretty strange, since my understanding is that that's why they have a credit card on file, to take care of everything automatically; but if it's the latter, perhaps it was just unfortunate timing.
@groovy-forest-green-plaid-president-294169 Did your card fail to charge automatically when your billing cycle ended? Or was there some other issue with the card, not related to the timing of the charge? If it's the former, that would seem pretty strange, since my understanding is that that's why they have a credit card on file, to take care of everything automatically; but if it's the latter, perhaps it was just unfortunate timing.
I just ported over to Twigby yesterday, so I guess I'll find out more about this in another 28 days or so.
Regarding the inability to change plans on their website, Twigby mentioned earlier in this thread that they are working on a fix for this and hope to have it up and running sometime in April. In the meantime, you can always contact their customer service team via chat and request changes. (Like you said, it's not as convenient, but at least you can take care of it instead of being stuck on a plan you don't want.)
Good luck with everything and happy Twigbying!