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  • **UPDATE ******PHONE number is not RECOGNIZED/can't make calls****FIX, WORKAROUND******

    It is **NOT** necessary to file support ticket for this issue. Support is sending periodic account refreshes so please just give it a few hours to resolve & the change over to Sprint to work through the system. Occasionally, check the status by updating the PRL & PROFILE over *WiFi*

    If you're in a hurry, you can try the possible fixes listed below to see if one of them will work without waiting for your account to be refreshed or even having to file a support ticket.   Please, if any of these solutions work for you, don't forget to go back and cancel your Support ticket.

    And It is no longer necessary for everyone to post their support ticket numbers in this thread since RingPlus is aware of this situation.Thank you.

    akaLTD:

    NOTE for everyone that has this problem ..  it is sometimes (many times) resolving on it's own after several hours. So please be patient and continue to do these steps as you may find it will work without intervention from R+ Support.

    1) Restart phone <-- don't skip this step!
    2) Update PRL over Wifi
    3) Update Profile over WiFi 

    Wait couple hours & try the steps again.

    POSSIBLE FIX - 3 different methods  - without waiting for support to do an account refresh

    1. Member @winger posted that swapping devices and then swapping back fixed the problem immediately. It's possible this triggered some type of internal "refresh" on it's own. Thanks to @jlummel for the suggestion and to @winger for testing it. ... Swaps are currently FREE.

    2. Additional method(s) that have worked for some that are also FREE... Thanks again @jlummel ;;;;;;;;;;;;;;;;

    jlummel
    Go into Manage Device and turn off SMS/MMS/Data, wait a few minutes and then turn them on again.

    Or you can try turning Roaming on and then off again as this says it will force a PRL and Profile update, which is the kind of reset we want. Make sure to wait for the phone to update before changing it back (or do the update manually).


    VOIP-dave "is to Add voicemail (or if you have it, remove voicemail).  That will trigger an update, and a few minutes later, all is well."
    Thank you for this alt method @VOIP-dave !   ... Note buying the voicemail add on will cost $1.99 so use as last resort.



    Another method for those that don't have spare ESN:

    (Edit:   Regarding swapping devices.  If you do not have a 'spare' ESN  (MEID from an eligible phone not currently active), some members have reported success from attempting to swap to an already-active-elsewhere MEID.  The swap will fail, but this is sometimes also causing an account refresh & solving the problem.  )

    If you need an ESN to use for the "failed swap" method, member linterfacerp has offered to share an ESN for those who need it.   Thanks, @linterfacerp  jumping in and helping the community by providing the first "donated" ESN! 

    These  2 ESNs, generously provided by the listed members, should cause a "failed" swap.   In most cases, this will suffice.  Note:  In some instances, you may have to re-swap your original phone back in, even after the failed swap  (  Thanks
    @stupendous-blue-tartan-housecat-966166 for this tip!)  It may take several attempts to trigger the needed account refresh.

    1. Member  linterfacerp  has 'donated' : ESN       A000000F160C96       (no ICCID needed)

    2. conservative-white-paisley-fountain-963478  has 'donated' : ESN    268435459912609260       (no ICCID needed)


    The following 2 ESNs will likely result in a 'completed' swap.  If the swap completes, you will definitely need to swap back in your original phone-- please make sure to copy and save the MEID and ICCID from the dashboard before attempting!    (Thanks,
    @hhfpphone! ;;; )

    3. another one: A000002C43A99A (no ICCID needed)

    4. another one: A100001B9E8303 (no ICCID needed)

    Hey, All-- how about giving a big thanks to these members if this helps you out!  Look for their posts around page 16/17 of this thread, and click on that 'heart' icon-- give them some love!
    energetic-brown-houndstooth-owlwoo_24ZubrinjmoKennethMCHayashiultimate-tangello-checked-fireworks-341303Den13621VoIPFanRP
  • Official Tello Mobile thread

    Forgot to write down my MSID and MSL for my slider phone :-0  so i called Customer Service and the guy pulled up info on my phone and walked me through step by step.  Very impressed with the level of customer service!!! :)
    Sam432markbPatrick_TelloalsIsamorphVoIPFanRPSoteria1MCHayashi
  • Important Info

    grabb0r:
    I love to see good companies succeed, but talk is cheap and R+ has taken precious little ACTION to convince me that it's on the up and up...
    If you have been tracking RingPlus for some time, you would know that:
    - RingPlus has done much to improve service for everyone (complaint of latency resulted in Mad Plans, working with its partner to find a fix once they ID'd the problem) and now the Smart Dialer).
    - This is an interim plan... as Karl has stated (I hope you did read his OP), once the Smart dialer is out, free high allotment plans will return.
    - My guess (jut my personal opinion as a member/user) is that sponsorship slowed/stopped due to not meeting the 120k line target, and the way ahead is to push out the smart dialer + additional MVNO licensing deal = free high allotment plans that will exceed what we have now.)
    - Most importantly, if RingPlus wanted to rip you off, it would have closed shop then come back under a new name (that's how scam companies do it).

    So, bottom line, please just stick around like the rest of us and let Karl work his magic. 
    JandASoteria1fearandgreedSeh-heeyattermandogged-but-not-dogmaticwonderful-grey-pinstriped-shirt-196641
  • Received a Deactivation notice sent for no outgoing calls, but calls have been regularly made

    MCHayashi:
    please remove @Willner_Park phone number
    Can you call him to walk him through to edit his post? :D
    MCHayashisovashadowNetcubCrimson_TideSoteria1VoIPFanRP
  • Excited

    Um... you've always had that option. If you were told otherwise, sorry for the misunderstanding. 
    Soteria1aleo101Seh-heeakaLTDyarasa
  • Will Ringplus honor/ accept/process Loaner phone deposits / returns??

    Yes, got confirmation for name/address after about a week.  I'm pretty sure there is no dedicated department processing return loaner phones, so no need to worry.

    I mailed mine back without insurance.  Danger is my middle name. :)
    alsVoIPFanRPConic_EllipseSoteria1
  • Freedom Pop Carrier ?

    Oh, the cert is expired.  Here's copy/paste of that page...

    FreedomPop 100% Free: Step By Step Instructions on Downgrading your FreedomPop Account

    njfulwider5njfulwider5 Posts: 9,396FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Pro, FreedomFan, Android Master✭✭✭✭✭
    July 2016 edited March 4 in FreedomPop 101 #1

    Step By Step Instructions



    Important Note: When Downgrading to the Free Plan, you will not see a Free Plan you can just pick. The Free Plan is the default plan when downgrading your account. There is No Other Way To Pick This Plan. Once downgraded you will be on the 100% Free Plan. Please use the instruction below to Verify after.

    Note: Make sure to have your FreedomPop account password handy, you will need it when you downgrade. (FreedomPop sends you a email Titled "Welcome to FreedomPop". It has your temporary password or log in information). 

    Down Grade your Plans to Free (Text/Voice and Data)



    Make sure to log into your account online and click this link;

    http://www.freedompop.com/acct_plan.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "PLANS".

    You will see your Talk/Text or Data Plan at the very top of this page and under those boxes you will see Plans You can upgrade to. In of the Top boxes, click the words in the box that says “Details and Plan Management". 





    It will take you to a new page with all your plan details. At the very bottom of this Box, you’re going to see the word (downgrade this plan/offer), very tiny words. 





    Click those word and a pop up will show, asking you to confirm the downgrade. It might even ask you to try a different plan, or do you want to keep your saved data. Just click downgrade anyways. You might get another Pop up asking for your password to complete the downgrade. Enter your account password and proceed. It will confirm once you are downgraded.

    Note: The Basic Free Plan will say in the "Price: $0.00/Month" in the Top Box/Boxes after you have downgraded to Free.



    Downgrade your Service Plans(Value Added)



    Make sure you are still logged in and visit this link;

    https://www.freedompop.com/acct_services.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "SERVICES".


    This will have the service plans, which always get missed when anybody downgrades to Free. The Top boxes will be the Service Plans you are subscribed to. Start with the top box and work your way down (depending on how many service plans you have). Over to the right of each service plan is the words with an arrow "View Details->". 





    Click "View Details->" and it takes you to a new page. On this page, under the box with the Service plan details are the words "To deactivate this service, click here". 






    Click those words and A pop up will show, click (Click here to confirm cancellation of your service). You will get another confirmation after it is complete.

    Note: If there is nothing in the top box or is says "You have not signed up for any services yet" you are safe and have no Value added Service that will charge you later.



    Turn off Auto Top Ups(optional)



    This shuts off Auto Top-Ups.Open your account online and click this link;

    https://www.freedompop.com/billing_settings.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "BILLING", and you will see a drop down Menu. Click "BILLING SETTINGS".

    It will take you to the Billing Settings page. Look for the square called "Automatic Top-up" and click edit. Change these settings to auto top-up (NO), and than click save. You might get a pop up warning, just click yes or "downgrade anyways". This setting decides if you get charged for any Data Overages.

    5$ Credit Require to Turn Auto Top-Up Off;

    Freedompop changed this a few month back. It will ask you for a 5$ credit in-order to turn automatic top up off(required). 




    The 5$ credit is to protect the account if you go over the allotted amount with Auto Top-up disabled. This rarely ever happens. You would need to be downloading a huge file right before you hit your limit, and in the 3 hour delay Sprint has when recording data used. They ask that you keep 5$ in credit at all times with Auto top up disabled, Make sure to re-activate your Credit every 30-90 days(see link)

    https://support.freedompop.com/app/answers/detail/a_id/2233/kw/credit

    Note: The 5$ Credit is refunded when it expires, If you notice in the link, it shows as "-$5.00" (credited).

    You will be on the 100% Free, but you have to watch your data usage very carefully. With the overages turned off, when you get close to the allotted amount(100 mbs left), the account will suspend till you upgrade to a bigger plan, or you wait till the month rolls over to a new month. Currently there is no Pay As You Go Talk & Text. 




    How to Verify you are on the 100% Free Plan


    To verify your Account (“Data/Voice/Text Plans”) are downgraded;

    Open your FreedomPop account and click this link;

    http://www.freedompop.com/acct_plan.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("PLANS").

    In the ("My Plans") Box, above the (“Available Plans”) Box, it will say- 

    ("Price: $0.00/Month") Next to the Plan/Plans




    To verify your Account (VAS) (“Service Plans”) are downgraded;

    Open your FreedomPop account and click this link-

    https://www.freedompop.com/acct_services.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("SERVICES").

    Than on ("My Services") Box above the (“Available Services”) Box, it will say- 

    ("You have not signed up for any services yet. 
    Check out the available services below to get the most out of your FreedomPop experience.")




    To make sure that you have (“Auto Top-Up”) disabled;

    Open up your FreedomPop account and click this link;


    https://www.freedompop.com/billing_settings.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("BILLING"), and you will see a drop down Menu. Click ("BILLING SETTINGS").

    Scroll down to the Box that says (“Automatic Top-Up”) and make sure (“Enabled”) Says (“NO”)




    To verify or double check your account is downgraded;

    Open up your FreedomPop account and click this link;

    http://www.freedompop.com/acct_overview.htm


    Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("OVERVIEW").

    On this page you will see (“Service Summary”) below the (“Name & Phone#’’)Box. This will show you the Plans you are on and the cost per month. If you are downgraded, it will say (“FREE”) in the Box. If any of the Boxes have a Price associate in the box (Example $1.99/mo.), click the (“View Details”) next to the price and downgrade. Go back and double check after you are done. If all Boxes Say (“FREE”) in the Plans or Services, than you are on the (“100% Free plan”).




    The Basic Free Plans you can downgrade to- FreedomPop LTE/CDMA, Domestic LTE GSM & Global GSM HSPA+



    (!!NEW!!) FreedomPop Domestic GSM LTE sim-The Free Plan is 200 text, 500 voice and 200 mbs Data.(
    Use to say 200talk/200text/200data, but definitely 200talk/500text/200data)

    FreedomPop Branded phones, and BYOD (LTE/CDMA Data)-The Free Plan is 500 text, 200 voice and 500 mbs Data. 

    FreedomPop Branded Hotspots, and BYOD (LTE/CDMA Data) - The Free Plan is 500 mbs of 4G LTE, No 3G access. 

    FreedomPop Global GSM (Data Only) Sim or the MiFi 2(HSPA+ Data) - The Free Plan is 200 mbs Data. 

    FreedomPop Global GSM Phone Sim (HSPA+ Data)-The Free Plan is 500 Text, 200 Voice and 200 mbs Data. 

    FreedomPop added the option on the FreedomPop Global GSM Phone Sim to Add "WhatsApp Basic". That comes with 100 talk and Text and 200 mbs HSPA+ Data (Unlimited WhatsApp Roaming in 30 Countries). (To Add WhatsApp Basic, click HERE)

    WARNING: There are No Confirmations after clicking the link above, it will switch you to the plan automatically. to read more about the WhatsApp plan, click HERE.

    Note: CDMA plans, Domestic GSM and Global GSM plans are not compatible with each other. GSM Data is a little more pricey.


    Free ("500 Mbs") added to your Free Plan with 10 x Freedom Friends(50 mbs per)




    ("IMPORTANT NOTE:") 500 mbs on the Free CDMA plan + 500 Mbs Free Each month with 10 Freedom Friends = 1000 mbs each month, 100% Free & (if you have generous Freedom Friends, they can also Gift you another 500 mbs total Maxed (combined Total) += 1500 mbs Free Each Month 100 Free No Charge!!!

    ("IMPORTANT NOTE:") 200 mbs on the Free GSM plan + 500 Mbs Free Each month with 10 Freedom Friends = 700 mbs each month, 100% Free & (if you have generous Freedom Friends, they can also Gift you another 500 mbs total Maxed (combined Total) += 1200 mbs Free Each Month 100 Free No Charge!!!


    Here is a Great way to add another 500mbs to your account after you downgrade to the completely free account. Have you added your 10 freedom Friends? If you add 10 Freedom Friends, it will give you another 500mbs free a month, as long as the member stays active. 500mbs being the maximum. Freedompop has a FP Friends Group. Where other members go to learn about the extra data, and share email address just for Freedom Friends. See Link-

    https://forums.freedompop.com/groups/ 

    Scroll down to FP Friends and join the group. Figured this might help if you only get 200/500mbs* a month.

    After you become a member of the Freedompop Group, you can add your email and add the email used here to your Friends list-

    https://forums.freedompop.com/discussion/9898/post-your-account-email-addresses-here-updated-10-23-15/p1

    If you send a request, they have to accept. If they send you a request you have to accept. Each person you add will give you 50mbs. Freedompop only allows 10 friends to count max. It is always good to add extra, just encase one cancels his account. 

    Some people are a little skeptical about doing this, but it is completely safe and nobody is allowed to email anybody else they add. They can lose their account if they take advantage. I have over 700 friends and In 2 years; I have never received on spam email. Because I have so many friends. I have had them gift me data out of the blue. You can gift up to 500mbs-(20mbs x 25 friends, 50mbs x 10 friends or 100mbs x 5 friends), they can also gift you the same. The max is another 500mbs.

    Here is a post I wrote last year about gifting and the limitation>>>

    https://forums.freedompop.com/discussion/5422/tips-tricks-of-the-freedom-friends-get-an-exrta-500-mb-a-month-the-limitation-of-gifting/p1

    So you get a Guarantee of 200/500mbs* a month on top of your free 500mbs with Freedom Friends. It is possible your friends can gift you another 500mbs if you have generous friends.

    Note: 200/500mbs*- 200 mbs is the Free Basic plan GSM Data, and 500 mbs is CDMA Data.

    Note: Unfortunately, I don't run the "FreedomPop Friends" Group. Sometimes you will have to wait a few days to be approved.


    Question about a Charges you got, after you downgraded



    If you are being charged and you have already downgrade to the Free Plan, please check "Downgrade your Service Plans(Value Added)-" above. I have found, when a member gets charged after they downgrade, the (VAS) plans are sometimes missed.

    On Occasion, you will also find charges, that are unrelated to the VAS plans. Normally those charges will be related to Overages, after you go over your allotted Data Plan and If you have Auto Top-up enabled. Check your account for the charge. Make sure you are logged onto your Freedompop account and click this link-

    http://www.freedompop.com/billing_overview.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "BILLING", and you will see a drop down Menu. Click "BILLING OVERVIEW".

    This take you to the Billing Overview Page. Scroll down to Recent Transactions, and the Billing Tab. You will see a breakdown of all charges related to your account. You will find the Charge, and the Description of where the charge came from.

    If the charge has no description, check the Data usage.

    http://www.freedompop.com/acct_usage.htm?tab=dataTab#tabs

    Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "USAGE".

    This takes you to the Usage page. Scroll down to My Usage Details and click the Data Tab. Here you should find the Date, Time, Source & Data used. Great way to compare usage. If you noticed you have used more than your allotted plan, it maybe a charge for using to much data. You would have to compare Usage to Allotted Data for the month.

    If you Notice a charge of $1.99 followed by a suspended account, take a peek at the $5.00 Credit, and see if this has also been used up. If you are one of the few that used your data past the 100 mbs threshold, and the 5$ credit"average 250 mbs" on Auto Top Up Disabled, these are overages. This happens when a user, uses up all of that data, in the 3 hour delay, FreedomPop has on Recording Data. This is a very rare occurrence, but it does happen. User downloaded a huge file, or updates right around the threshold, or maybe decides to watch a HD/SD video. This is even more common for the users without the 5$ credit. Overages always show as $1.99. Take a peek at your Data usage when you notice this charge.(Very Rare).

    If find that the charges, do not match data usage, Service plans, or the charge has no explanation. Please contact Customer support here-

    https://support.freedompop.com/app/ask

    You can also contact them through Facebook, Twitter or Here on the FreedomPop forum("New Discussion" and than "Ask a Question"). 

    Here is some links you can find on the Support Pages with downgrade and upgrade details



    Downgrade Plans;

    https://support.freedompop.com/app/answers/detail/a_id/2633

    Scroll down to "downgrade online". This only shows how to downgrade Plans.

    Downgrade Service Plans;

    https://support.freedompop.com/app/answers/detail/a_id/2664

    Scroll down to "Removing an Add-on Service Online” This only shows how to downgrade Service Plans.

    For a list of Plans you can downgrade to, please refer to this page;

    https://forums.freedompop.com/discussion/16059/freedompops-plans-and-value-added-services-updated-6-29-2016#latest
    akaLTDcanexKentE
  • Paid Upgrades

    Spidy:
    I would say that it is pretty obvious they don't value current users.
    Boo, how dare Ringplus provide you monthly service for $0/mo. :)
  • Official Tello Mobile thread

    Promoze:
    Here's what mine shows for renewal:

    6 hour range?  Almost like the Cable Guy...:)