I work at RingPlus. Great Community of Members. Great Company. I am not part of the support team, but I am happy to help if I can.

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  • Merry Christmas and a Happy New Year!



    Dear Members, 

    Wish you all and your families a happy and safe Holiday Season. 

    Happy Holidays!

    RingPlus
    hhfpphoneIsamorphHowdy!backupCrimson_TideConic_EllipseSoteria1AhhOhWowVoIPFanRPDiedrich_Duoand 10 others.
  • Accounts Still "Suspended" after Selecting a Mad Plan

    Dear Members, 

    RingPlus has become aware of the issue that some phone lines have remained "Suspended" for Members who were on a 7-day holding plan before they selected a Mad Plan. RingPlus has to manually refresh those lines with our carrier partner Sprint. RingPlus is investigating the cause of this issue. 

    If your account is so affected, please simply reply to this post with the word "yes" and I will do my best to refresh all affected accounts.

    We apologize for the inconvenience, and thank you for your patience.

    Happy Holidays, 
    Jerry 
    hhfpphonemeanIsamorphHoanVoIPFanRPSeh-heeMCHayashistrong-lime-wavy-pants-640245TorojPlusand 3 others.
  • Payment declined, non Member+, account frozen,

    Hi @mikeyd ;

    I'm sorry you are having trouble with your account.

    So you are not stranded without a phone this weekend, I have put a complimentary Top Up credit in your account, and changed your plan to My First Phone.

    When you are ready, you can put a credit card on file, and change plans. 

    My First Phone has limited allotments, but it should tide you over. 

    Plan details: https://social.ringplus.net/discussion/5358

    hhfpphoneLittleWoofWoofrohioLortiripMCHayashiToyota!old_closed_accountsVoIPFanRPthetrillestarrynroband 2 others.
  • Club Sandwich - Open Upgrade or Glitch

    Hi Members,

    Thank you for letting me know.

    We want to keep the upgrades available for those Members participating in the Clubhouses per the rules. Thank you all for joining us. 

    Accounts upgrading without a RingPlus issued upgrade coupon code will moved back to their previous plan, they will be refunded the upgrade fee, and the matching Top Up will be withdrawn.

    Best regards,
    Jerry 

    *Edited with special thanks to @Wiiwok
    Hoan40_DOLLARS_OR_BUSTiPhone6PlusDeezdogged-but-not-dogmaticMCHayashiEnte
  • [HOT TIP] My account is blocked! Help!

    Members:

    Can every Member who is experiencing a block account issue please direct message me their RingPlus phone number that is affected. 

    I apologize for the inconvenience, and I will do everything I can to resolve it immediately. 

    Sincerely, 
    Jerry 
    Hoanwireless-golden-spotted-ladybug-932452Aladdinexcellent-silver-matte-racoon-949977hhfpphoneakaLTD
  • Add-on Ideas

    A big Thank You to @Chelle for this thread, and to all of you who contributed as well. 

    We are working a new series of add ons that we will start rolling out soon, and we really appreciate you sharing your ideas and thoughts.

    Thank you, 
    Jerry 


    JessChelleakaLTDrohioVoIPFanRP
  • Ringplus service extended till Feb 21st..received in email

    canex:
     I want to bring everyone attention to @Zubrin's (Thank you!) post: R+ to Ting migration will start tomorrow, presumably during 2/11 night time.

    Members, this is not the case. Ting will announce the actual migration date soon.
    SparkyMMelodieVoIPFanRP