Porting Your Number - How to Find Account Number and Password

HoanHoan Moderator 133
edited July 22 in How Do You Do That?
Source: http://www.prepaidphonenews.com/2014/02/porting-your-number-how-to-find-your.html

Posted by Dennis Bournique (Tuesday, February 18, 2014)

Last update: 7-1-17

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Airvoice Wireless 
  • Account # is the SIM Card number and password is last 4 digits of phone number.

Alltel

  • Account # is the 10-digit phone number and password is the 4 digit PIN.

AT&T Postpaid

  • - Account number will be on the bill (it is NOT the phone number) - password will be your online password. 
  • - For bundled bills, the account number will be a 12-digit number under your wireless account summary. Also, (only for bundled bills) you will need to call AT&T customer service for the passcode - it will be a 4 digit PIN number that they provide to you.

AT&T Go Phone
 
  • Call the AT&T Number Transfer Request Line at 1-888-898-7685 to get your account number - it is NOT listed on the online account. The passcode is your 4 digit PIN.

AT&T Landline
  • Account # is the 10-digit phone number and the PIN is the 4 digits to the immediate right of the phone number in the top right corner of  your bill.

Black Wireless
  • see H2O

Boost Mobile
  • - Call Boost to get your account number. It is NOT listed on your online account. 
  • - Call Boost at 1-888-266-7848 to get your 9-digit account number. 
  • - To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of the all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your the account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with.

Budget Mobile

BYO Wireless
  • Log into www.budgetmobile.com/account/ with your BYO credentials to see your account number. Passcode is the last four digits of your phone number. 

Consumer Cellular
  • Account number can be found online or by calling Consumer Cellular - it is a 9 digit number. There's no  passcode, use 0000 if the carrier you are porting to requires a passcode. Also, the name and address must match. Call Consumer Cellular porting department at (888) 750-5519 if you run in to problems.

Credo Mobile
  • Text ACCOUNT to 27336 to get your Account Number. There is no passcode, use 1234 if the service you are porting to requires one.

Cricket
  • Account number can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2). The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your onlie account and which you need to enter when making changes to your account online.

FreedomPop

Google Voice
  • - Go to: https://www.google.com/voice/unlock to unlock your number, See:https://support.google.com/voice/answer/1316844 for more information. 
  • - Account number is 10-digit phone number – passcode is the last 4 digits of the phone number, unless you changed it to something else. Customers full name and address must match. 
  • - It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.

GoSmart
  • The Account number is your phone number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin"

H20 Wireless
  • Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.

Line 2 / Toktumi
  • Account Number is your phone number and the passcode is your login passcode - it will take between 3 to 5 days to port.

Kroger i-wireless
  • Account number is the 10 digit phone number, passcide is the 4-8 digit PIN you set up when activating the account.

Lycamobile
  • You need to call CS at 1-866-277-3221 to get your account # and password.

Metro PCS
  • Account Number is a 9-digit number (not phone number). It can be found on your online profile. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.

NET10
  • Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.
  •         - Note: NET10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Page Plus
  • Account # is the 10 digit phone number. Passcode is always the last 4 digits of the phone number, unless you have changed it.

PTel
  • Account number is the phone number. The passcode is your four digit Account PIN which can be found by logging in to My Account on Ptel.com and clicking Account Details or by calling PTel at 866-225-5631

Puppy Wireless 

  • The account number is on the left side of your Puppy Wireless Dashboard. The pass code is the last four numbers of your phone number.

Red Pocket
  • You have to call Red Pocket support to get your account nember and passcode.

RingPlus
  • Login to your RingPlus dashboard,  click the name of the account you wish to port out. On left, click Porting Your Phone Number under Device. Click the Port Out Your Number tab to view your account number which is your phone number and your passcode which is your phone's 6-digit MSL.

SafeLink Wireless
  • Account number is the phone's serial number IMEI or MEID. There's no passcode.

Selectel Wireless
  • Account # is an 8-digit number, labeled "Account" that's displayed on you online account page after you log in. Passcode is your 4 digit PIN if you set one up.

Simple Mobile
  • Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.

Solavei
  • Account number is your 10 digit phone number. Solavei doesn't use passcodes. If your new provider requests a passcode, use your zip code. When submitting your port request with your new provider you must include your billing address and that address must have the correct billing zip code assigned to your Solavei account

Sprint
  • Account # is NOT phone number, it's is a 9-digit number. - passcode is your "call-in" passcode when you call customer service.

Straight Talk
  • - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Straight Talk website by clicking Add (or Edit) Nickname.
  • - Passcode can be found on your online Straight Talk My Account page by clicking Update Personal Profilewhere it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.

Telcel America
  • - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the Telcel America website by clicking "Add (or Edit) Nickname".
  • - Passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it's listed as Current Security PIN. If That field is blank, be sure to set up a passcode PIN before porting.
Tello: (shared by member)
  • You'll need to contact their customer service to get your account number.  
  • There is no PIN number on Tello accounts, so you can leave that blank when you fill out the info on the RingPlus Dashboard.

Ting
  • Log into your Ting account online. Click Account Settings, scroll to the bottom  of  the page and click Port out information to view your account number and PIN (passcode).

Total Wireless
  • Account # is the phone's MEID. There's no passcode, use 0000 if the operator you are porting to requires a passcode.

TPO
  • Account numbers and passcodes are only available by calling customer service at 844-876-8326.

T-Mobile Postpaid
  • 9 digit account number (NOT phone #) on your bill and can be a word for the password.

T-Mobile Prepaid
  • - Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by  "change my account pin". 
  • - If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.

TracFone 
  • - Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, so remove the battery!) Or, if your are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking "Add (or Edit) Nickname".
  • - TracFone doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.

Ultra Mobile
  • Your account number is in the top left corner of you online account management portal at services.ultra.me. If you don't have an ultra.me account you need to call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.

US Mobile
  • - Call 888-848-1788 or email help@usmobile.com and ask for your account number. 
  • - There is no passcode, use 1234 if the service you are porting to requires one.

Verizon Postpaid
  • Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else).

Verizon Prepaid
  • Account Number is 10 digits, a dash ( - ) and 00001 (0123456789-00001). and the password is your 4 digit security PIN.
  • You can also get your account number without calling in (reader tip):
    • 1. Log in to your Verizon Prepaid account
    • 2. Right click anywhere on the page
    • 3. Select "View Source"
    • 4. Open a browser search box (CTRL + F on a PC, Command + F on a Mac)
    • 5. Search for accountNumber (without the quoted)
    • 6. Note the number listed next to  accountNumber is your account number

Virgin Mobile
  • You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.

Walmart Family Mobile
  • Dial #225# <SEND> to view your account menber. Call Wallmart Family Mobile for the passcode.
oldbooks1EdieDiedrich_Duo

Comments

  • Diedrich_DuoDiedrich_Duo MVP 43
    edited August 2016
    @Hoan  Thanks a million for this list!  I'm not in the porting market personally, but this will no doubt be a huge help for many.  It would be great if RingPlus could "pin" this so more folks can find it easily.

    Thanks again and keep up the great work!
    Hoan
  • HoanHoan Moderator 133
    edited August 2016
    Diedrich_Duo:
    Thanks again and keep up the great work!

    It will shame on me to take all the credits for my own :) . @ruby-susan mentioned about the list in this thread, so I went and found it, edited it a bit for easier to read :)

    Diedrich_Duo
  • I called Virgin Mobile and they gave me the 9 digit account number.  I had to put my VKey in as the PIN number but ironically my PIN was my birthday!!
  • Hoan:
    It will shame on me to take all the credits for my own . @ruby-susan mentioned about the list

    Selfless as always... so now it's thank you very much to both of you for a great list!
    Hoan
  • Tello:  You'll need to contact their customer service to get your account number.  It is not displayed anywhere in the My Tello section of their website.  There is no PIN number on Tello accounts- you can leave that blank when you fill out the info on the RingPlus Dashboard to port in a Tello number.

    I successfully ported my Tello number about 10 hours ago to RingPlus to take advantage of the Fert plan and the straight-up Sprint voice service... Tello doesn't have any plans competitive with Fert.
    Hoanoldbooks1
  • edited April 1
    My wirelesd #
  • H20 Wireless
    • Account # is the full 20 digits of the SIM Card number and password is last 4 digits of SIM number. But you need to call customer service at 1-800-643-4926 and ask them to release your number for porting so you might as well confirm the account # and PIN with them. They will ask you to provide the 3 most recent outgoing calls.

    That information is no longer correct. H2O doesn't use the SIM as account # anymore. You have to call/contact H2O CS and ask them for it. Then they will text message your account number to you.

    Your PIN number is the last 4 digits of the SIM card.
  • drink4953drink4953 Novice 0
    How can I get my qlink wireless account number? Or where do I look
  • KentEKentE Moderator 167
    @drink4953 said:
    How can I get my qlink wireless account number? Or where do I look
    You might try asking their customer support team via this page:
    https://qlinkwireless.com/members/support.aspx




  • drink4953drink4953 Novice 0
    OK thanks can't talk till Monday they closed
  • Assurance Wireless looks for the account # and PIN on the account in order to port out an MDN
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